Conflict Management Programme

“Customer experience is the last source of sustainable differentiation and the new competitive battleground.” Tiffani Bova, Salesforce

The Conflict Management programme equips participants with the psychological insights and skills to manage conflict in a rational and objective manner. The overall outcome is to enhance negotiations by creating a shift in the negotiation mindset from task-orientation to a people-centric approach in order to build a platform for effective internal and external relationships.

Participants are equipped with an ability to recognise, manage, and mediate conflict within negotiations effectively through the use of a conflict resolution model. At each stage of the process participants will be given an opportunity to assess their competencies in realising the training and fine-tune their skills and learning in order to assess their degree of personalisation of the material.


  • An enhanced insight into the management of the relational dynamics of your team

  • Conflict resolution

  • An understanding of the different types of conflict

  • Enhanced listening and understanding

  • Self-awareness and impact of self on others.

  • Enhanced EQ