Emotional Intelligence Programme
“In a high-IQ job pool, soft skills like discipline, drive, and empathy mark those who emerge as outstanding.” Daniel Goleman
The Emotional Intelligence programme provides a holistic understanding into the complexity of emotional intelligence by looking at its origins, consequences and relevance in the workplace to allow for increased psychological awareness. The training engages the necessary balance between self and other, theory and application, listening and hearing, and makes available the skills to manage these balances more effectively.
Along with the necessity for self-awareness and the importance of understanding others, this programme enhances work performance through a model for managing relational dynamics to develop insight into relational patterns. Three fundamental psychological skills and insights – mentalisation, affect regulation, and reciprocity - are explained. These skills allow for the creation of more meaningful communication and interaction, thereby enhancing relationships with internal and external clients.
Integrated understanding of emotional intelligence
Enhanced self-awareness and awareness of self on others
Improved management of relational dynamics so as to attain appropriate outcomes
Advanced listening skills
Ability to manage relationships more effectively